Q. What is the Processing and Shipping & Handling Process?
A. All orders are promptly shipped the very next day after we receive payment. Each order receives careful attention and when an order is received and immediately processed within 24 business hours, we guarantee it!
Q. How Long Does It Usually Take To Have A Product Shipped To Me?
A. We process and ship out our products within 24 business hours. Using UPS and USPS, most customers in the United States get their orders between 2 – 5 business days depending on the destinations. Most international orders are received within 4 – 8 business days depending on the destinations. We cannot control the local customs in your country, therefore some orders may take longer.
Q. How much is Shipping and Handling?
A. For shipping and handling, we provide our deeply discounted FedEx rates to you. We ship via FedEx and FedEx SmartPost. The average order can be shipped below $5. The best part is YOU CAN GET THE VERY BEST SHIPPING RATES AND SAVINGS passed on to you.
* Please note that international shipping charges do not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.
Q. Can I track my order?
A. We provide tracking information by email for every order. Often times our emails end up in your junk email box, so be sure to check your junk mail folder. Rarely, our emails can bounce. If you still do not have tracking information, feel free to contact us by email or calling our friendly customer support center
Q. What is Supplementing.com’s return policy?
Supplementing.com has an elite team of customer service representatives ready to assist you should you need to return an item you purchased from us. It’s our goal to insure a satisfied experience with Supplementing.com for all our customers. As well as 100% satisfaction with the all the products we sell.
If you need to return a product that has already been opened, it must be returned within 45 days of purchase to receive a replacement item.
If you need to return a product that has remained unopened and in resalable condition, we have a 90 money back guarantee (minus S&H) from the time of purchase.
No matter the type of return, Supplementing.com will never charge you a restocking fee.
For all returns, please contact our customer service department to receive a RTN (Return Tracking Number) for your returning package. The customer service department can be reached by calling 1-877-313-1055 or by email at firstname.lastname@example.org.
We apologize, but we cannot accept returns on orders placed over 45 days ago for opened products and over 90 days for unopened products.
Q. What If I Have Not Received An Email Confirming My Order?
A. All orders that have been completed and entered into our database automatically receives an email confirmation regarding their order. If for any reason you have not received an email, there is a chance that your order was not completed or your email was invalid. Feel free to email or call us to find out the status of your order.
Q. Is Exercise And Diet Necessary To Lose Weight?
A. The best policy to get maximum results with any diet pill that you take can be found with diet and exercise. The right diet pills can often multiply effectiveness, but we recommend a healthy diet and regular exercise for maximum results.